Terms and Conditions



Quotes are valid for the goods specified in them and for 3 months from date of quote. Alterations may incur a cost increase, which will be reflected in a new quote. Please bear in mind that all quotes made are made subject to the terms and conditions of sale. Any order placed is placed subject to the terms and conditions set out here, as stated on the invoice and quote.

1.2 Price

The price payable for the goods you order and their delivery is as set out in the invoice. We reserve the right to change the prices shown at any time and we will contact you before the order is confirmed in the event of an alteration being made. VAT will be included in our invoices.   

1.3 Misplaced Goods, Misplaced Decimal Places or Otherwise

If, by genuine mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

1.4 Proforma payments AND CUSTOMERS on ACCOUNT

Unless you are a customer that is on “account” we must receive payment IN FULL for the goods ordered before the order can be processed. When not on “account” by placing an order, you agree to pay pro-forma for the invoiced goods. Our acceptance of your order brings into existence a legally binding contract between you and us. Customers are reminded that they should satisfy themselves that the products they are ordering are suitable for their requirements before placing an order. No responsibility is placed with Howard Plastics Ltd for the decision to order.

To become a customer on account, you must complete a credit application form and meet our necessary credit requirements.

It is at our discretion to change the customer status from account to pro-forma at any point.

1.5 Payment

Payment of invoices are due for settlement 30 days after date of the invoice and being on a strictly net basis. Goods will be invoiced at prices ruling at date of dispatch. For all new customers the first order will always be on a Proforma basis - if for any reason payment is late we reserve the right to charge for storage costs incurred by Howard Plastics Ltd due to this late payment.

If for any reason payment has not been received per the terms set out in these conditions by purchaser (or any company related, linked or associated to the purchaser as deemed by Howard Plastics Ltd) for previous orders with the supplier, we may choose to not provide goods for the current order until payment has been made.


2.1 Availability

Where stock is not available we will inform you of this as soon as possible and will look to offer replacements (this may affect the price, which will rise or fall accordingly, and may result in an issue of a further invoice to you or remittance advice from us) or we may offer to send the goods on shortly after. We will not send an order unless the entire order in terms of quantity can be met, unless we have received approval from the customer to only deliver part of the order. We will not be liable for any loss of earnings arising from stock-outs or from any delays in the production process.

Any changes to an order that result in a rise in cost, will be invoiced to the customer and must be paid pro-forma before the order proceeds (unless the customer is on “account”).

2.2 Bottle Sizing and Height

All bottle sizes and weights provided in information sent to you or on our website are estimates and are not guaranteed. Please double check the size information supplied or available.  If you are concerned about sizing, we recommend ordering samples in advance.  Due to the manufacture process, there is some variance in product sizing and weights between identical products.  Therefore exact sizing and weights cannot be guaranteed, and information provided on size and weights is a guideline only. We are not responsible for any loss of earnings as a result of sizing or weight variances.  

2.3 The Drying Process

Every screen printed product is dried mechanically and as such may affect the products and prints. A print’s colour can be mildly changed during this drying process, and by placing your order you understand that there may be some print colour variance between items. We have a stringent quality control process.


3.1 Shipping

The liability for loss or damage in transit, or thereafter, shall pass to the customer upon the delivery of the order to a common carrier for shipment. Shipping dates are approximate and are based, to a great extent, on prompt receipt by us of all necessary ordering information from you. The customer shall bear all costs of transportation. We will add delivery costs to your invoice. We shall not be in default by reason of any failure in its performance under this Agreement if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labour shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from you, or otherwise arisen out of causes beyond our control. Nor shall we at any time be liable for any incidental, special or consequential damages.

The risk passes to the buyer upon leaving us and on delivery to a common carrier. We are not liable for any losses in transit.

3.2 Goods Delivery Handling Responsibility

You will need to be sure that you have sufficient and proper equipment and that your own designated personnel (or your customer’s designated personnel) are available to unload products/goods delivered to your premises as the delivery companies’ drivers are not obliged/required to provide assistance in unloading and/or placing your order. “Your premises” refers to the delivery premises requested by you, whether that be your premises, your customer’s premises or a storage location.

3.3 Delays Beyond Our Control

We shall have no liability to you for any failure or delay in the delivery of goods ordered, or for damage or defect to goods caused by events or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

3.4 Lead Times

Please allow 2-4 weeks from receipt of approval of artwork, 4-6 weeks for special colour orders. Any time or date for delivery by the company is made in good faith. Whilst we will make every effort to meet estimated lead time, no liability will be accepted for the consequences of any delay. All risk in the goods supplied to the buyer shall pass at the time of delivery to the buyer’s premises. Title to the goods supplied will not pass until the buyer makes payment in full. The Company reserves the right of lieu on any of their goods already in the buyers possession to the value of the unpaid account. Claims for non-delivery must be made to the Company and carriers within 14 days of invoice. Shortages must be notified within 7 days.

Express delivery services attract additional costs.  You will have chance to approve any such costs prior to production beginning.

We do not accept liability or responsibility for the failure to meet any delivery dates when the cause is a third party or due to a factor outside our control.

3.5 Loss of Earnings

We cannot, and will not, be held responsible for any loss of earnings, real or projected, as a result of an order being lost, arriving late, or not being as expected.


4.1 Cancellations and Refunds

Cancellation of orders will not be accepted once manufacture of the goods has commenced. The buyer will indemnify the seller against all damages, penalties, costs and expenses to which the seller may become liable as a result of work done in accordance with the buyers design or copyright of the buyers customer’s registered design or copyright.

Returns and refunds cannot be accepted as stated in 4.1.

4.2 Returns

This is a bespoke manufacturing service whereby we manufacture one-of-a-kind goods to your specifications and therefore refunds and returns of goods are not possible. We will accept no returns of product – blank or customised – for any reason, therefore we encourage customers to take care with the specifications and take care to understand the terms and conditions of their order. By making a purchase order you agree to pay for the goods listed and understand that no refund, replacement or compensation can be claimed for the goods once the order has been placed.

The only circumstance where we will accept return goods is when they are proven to be faulty.  Any fault must be reported in writing within 14 days of delivery. All goods found to be faulty or wrongly printed must be returned prior to the replacement order being delivered (in order for Howard Plastics Ltd to consider the product a legitimate return). It is the buyer’s responsibility to ascertain the suitability of the product prior ordering.

Returns will specifically only cover individual products i.e. single items of drinkware that are faulty. There are no cases where the entire order is faulty unless every single individual product is deemed and proven to be faulty and meets the 14 day notification timescales described above.

Where faulty product is proven we will replace such products. It is the customer’s responsibility to provide evidence of the product being faulty.

4.3 Repairs

Where there has been a genuine manufacturing error we will investigate and endeavour to repair or replace affected products as we see fit in order to supply products to specification. This does not include ordering errors on the part of the customer, and does not supersede other related terms.


5.1 Exclusion of Liability

We shall not be liable in any way for any loss of revenue, profit, goodwill or any consequential or indirect or special loss or damage arising out of the purchase of any goods by you from us or late or non-delivery of goods. We do not accept liability for any loss from claims of third parties arising out of the use of Goods or Services purchased from us. We shall not be liable for any misrepresentations. We accept zero liability for all losses not specifically mentioned here, as well as any liability for health issues that may occur from the use of products supplied to you by us.

5.2 Warranty

We will endeavour to provide quality goods as standard. Any wear and tear or depletion of goods due to use and wear are not our responsibility and we will not be obliged to replace or refund any goods.

Bottle Washing Instructions: Please hand wash using a mild detergent in hand suitable hot water. All bottles, tops and dust caps are not recommended for use in the dishwasher.

5.3 Liability

Howard Plastics Ltd will not accept any liability for loss or profit or consequential losses suffered as a result of erroneous delivery, production or delivery delay, or otherwise. The risk inherent in all goods passes to the customer as soon as production is complete and the order is dispatched.

5.4 Governing Law

The contract between you and us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any arising disputes.

All accepted orders placed with Howard Plastics Ltd will be deemed to be covered under the jurisdiction of English Law. Unless expressly accepted in writing any qualification of these conditions contained in any written or printed document of the buyer shall be deemed inapplicable.

5.5 Confidentiality

All information supplied by either party to the other and identified as confidential by the recipient shall be kept strictly confidential by the recipient and shall not be disclosed to any third party without the other’s prior written consent. Each party shall take appropriate steps to ensure that its employees, subcontractors and agents are also bound by confidentiality undertakings with respect to products, suppliers, printers, supply chain, supply partners.

All confidential information and documents supplied to either party shall be returned to the supplying party on expiry or termination of this Agreement.

The obligations of confidentiality in these Terms and Conditions shall remain in force after expiry or termination or any relationship between you and us.

5.6 General

We may subcontract any part or parts of product sourcing, production and delivery of Good and/or Services without prior notice. If we do not have the required stock for your order we may source an exact replacement to fulfil the order. You will not receive prior notice of this if the replacement product is the same specification, colour, size, style and material. If exact replacements are not available, we will discuss alternatives with you and gain your approval before proceeding.

5.7 Entire Agreement (“The TERMS and CONDITIONS”)

These terms and conditions, delivery details and contract details, set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing signed by a director of Howard Plastics Ltd and will always supersede the customer’s Terms and Conditions. In particular nothing verbally agreed by any of our staff should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading unless it is made fraudulently. No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part or such rights or remedies unless such waiver is confirmed in writing.

5.8 Scope of Agreement

These conditions apply to all Goods and Services supplied by us to you and shall govern the contract to the exclusion of any other terms and conditions. In particular, these conditions shall override and supersede any terms or conditions of purchase of the Buyer purported to be incorporated expressly or impliedly into the contract. You accept these conditions by purchasing the goods and / or services.

All correspondence and documentation relating to the Order shall be in English language. If translations exist in other languages, the English version shall prevail if in conflict.